Frequently Asked Questions

Any questions?

We’ve done our best to answer any queries you may have. If we’ve missed something that’s on your mind, scroll down to drop us a line.

RNIB Feel Good Friday Lottery

Payments and winnings

How funds are used

Problems or complaints

Ready to feel good? Let’s go!

Contact us

Have an unanswered question?

We’re here to help. So if you have a technical question, a query about your account or a question about playing the RNIB Feel Good Friday Lottery, talk to us using this form. If you’d prefer to speak to us in person, you can call our lottery hotline on 0330 002 0050 (Monday to Friday, 8.30am to 5.30pm).

Please complete your details, write your message and click send. We pick up messages Monday - Friday and aim to reply within 5 working days.

Are you happy to be contacted about your query?

Responsible gambling

We want you to feel good about playing our lottery. To help you enjoy the fun, we’ve put together some information about gambling responsibly.